Email Integration with Support Tickets

Yes! Email integration is one of the most convenient ways to manage your support tickets.

How Email Integration Works

• Reply to any support email to add to your ticket • Create new tickets by emailing our support address • Receive updates automatically via email • All communications are preserved in the ticket history

Email Features

• Threaded conversations - All emails stay connected to the same ticket • Automatic categorization - Emails are properly filed and tracked • Rich formatting - Support for attachments, formatting, and links • Mobile friendly - Access and respond from any device

Best Practices

• Reply to the original email to keep the conversation connected • Include relevant details in your email responses • Use clear subject lines for new ticket emails • Attach files directly to your email when needed

Email Addresses

• Support: support@yourdomain.com • General: help@yourdomain.com

Email integration makes it easy to stay connected with our support team while maintaining a complete record of all communications.